Managing FAQ
The FAQ section of your admin dashboard is where you create and organize the frequently asked questions that appear on your website. From the left sidebar, the FAQ section expands to show two pages: Questions and Categories.
Categories
It's best to set up your categories before adding questions, since every question must belong to at least one category.
The Category List
The Categories page shows all your FAQ categories as cards in a responsive grid. Each card displays the category's icon or image and its name. The sticky header shows the total category count and a search bar to filter categories by name as you type.
Adding a Category
Click New Category in the top-right corner. The form has three fields:
| Field | Notes |
|---|---|
| Category Name | Required. The label that groups related questions together. |
| Icon | Required. Choose an icon from the picker and set its color. A preview is shown as you select. |
| Feature Image | Required. Upload an image from your media library to represent the category visually. |
All three fields are required before you can submit. Click the × at the top-left to close without saving.
Editing a Category
Click the pencil icon on any category card to open the edit form with the existing values pre-loaded. Update whatever you need and click Update to save.
Deleting a Category
Click the trash icon on a category card. A confirmation dialog will ask you to confirm before anything is removed. Deleting a category does not delete the questions assigned to it — those questions simply lose that category tag.
Questions
The Questions List
The Questions page lists all your FAQ entries as cards. Each card shows:
- The category tags the question belongs to (colored chips)
- The question text (truncated if long)
- An Edit button (pencil icon)
- A Delete button (trash icon)
The sticky header shows the total question count and includes the search and filter tools described below.
Searching and Filtering
Search bar Type in the search field to filter questions by their text. Results update automatically after a brief pause. Click the × inside the search bar to clear it.
Category filter Click the Categories dropdown to filter by one or more categories simultaneously. Each selected category appears as a chip. You can use the category filter together with the search bar at the same time.
Clear Filters When any filter is active, a Clear Filters button appears. Click it to reset everything at once.
Infinite scroll As you scroll down, the next batch of questions loads automatically. "All questions loaded" appears when you've reached the end.
View Modes
The toolbar includes a toggle to switch between two layouts:
List View (default) All questions appear in a single list regardless of category.
Category View Questions are grouped by category. Click a category card to open it and see only the questions assigned to it. A search bar inside the folder filters questions within that category only.
Adding a Question
Click New Question in the top-right corner. A full-screen form slides up with the following fields:
| Field | Notes |
|---|---|
| Question | Required. The question text as it will appear to your visitors. |
| Category | Required. Assign the question to one or more categories. Select from the dropdown — you can pick multiple. |
| Answer | Required. The full answer. Uses a rich text editor, so you can apply bold, italic, lists, links, and other formatting. |
If you need to create a new category on the spot, click the gear icon next to the Category field. This opens the Category Manager directly inside the form — create your category there, then continue filling in the question without losing your work.
Click Submit to save, or the × at the top-left to close without saving.
Editing a Question
Click the pencil icon on any question card. The same full-screen form opens with all existing values pre-loaded. Make your changes and click Update to save.
Deleting a Question
Click the trash icon on a question card. A confirmation dialog will appear before anything is permanently removed.
Reordering Questions
By default, questions are displayed in the order they were created. To change the display order:
- Click the Sort button in the toolbar.
- The list switches to sort mode — each question shows a drag handle on its left side.
- Drag questions up or down into the order you want.
- Click Update Sort to save the new order.
Reordering works in both List View and Category View. When you're in Category View and a folder is open, sorting affects the order within that category.
How FAQs Appear on Your Site
FAQ questions are displayed on service detail pages and product detail pages when those pages are configured to show them. In your page editor, the service or product settings include:
- A Show FAQ toggle to enable or disable the FAQ section on that page
- A FAQ Heading field to customize the section title (defaults to "FAQ")
- A category selector to choose which FAQ categories appear on that specific page
On the public site, the FAQ section renders as an accordion — visitors click a question to expand the answer, and only one question is open at a time.
Tips
- Use categories to group questions by topic (e.g., Shipping, Returns, Appointments). This makes it easy to attach the right set of questions to each service or product page.
- A single question can belong to multiple categories, so you don't need to duplicate it if it's relevant in more than one place.
- Use the Sort feature to put your most commonly asked questions at the top — what your visitors see first matters.
- The rich text editor in the Answer field supports full formatting. Use bullet lists for step-by-step answers and bold text to highlight key information.